Skip to main content
Wellington Trunk Shows #33: 14th – 17th Nov 2025
Christchurch Trunks Shows #30: 21st – 24th Nov 2025
Peak wedding season — book early, especially Saturdays.
SUIT UP NOW

Terms & Conditions

Introduction:

Acceptance of Terms: By placing an order with Tailors Made Suits (the “Company”, “we”, or “us”), you (the “Customer” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You must read these Terms before placing any order. If you do not agree to these Terms, do not place an order.

Modifications to Terms: Tailors Made Suits reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective upon posting on our website or upon notice to customers. Your continued use of our services or your orders after such changes constitute your acceptance of the revised Terms.

Duration: These Terms and Conditions shall remain in effect until such notice of change is given. We will provide notice of any changes as required or as we deem appropriate; the updated Terms will govern subsequent orders and interactions unless stated otherwise.

General Terms:

  1. All measurements: generated, captured, or recorded by Tailors Made Suits in connection with our tailoring services are the exclusive property of Tailors Made Suits and constitute its confidential information and intellectual property. The measurement methodologies employed are proprietary and may vary from those used by other providers. Tailors Made Suits will not disclose an individual customer’s measurements to the customer or to third parties, except as required by applicable law or with the customer’s express consent, or as necessary to fulfill the tailoring services (e.g., when sharing with production partners under confidentiality). The Customer acknowledges that sharing or transmitting their measurements with third-party clothing manufacturers or other external service providers is done at the Customer’s own risk.
  2. Delivery Timeframes and Scheduling:
    1. General estimates: We strive to deliver within 4–6 weeks. As a guide, products are typically delivered within 4 weeks, with potential increases to 6–7 weeks during periods of peak demand. Some premium materials will take 2 weeks extra on top, to order, which we will confirm with you upfront. Peak demand normally would be between August through to February.
    2. Urgent order: may be accepted occasionally and are subject to availability and a surcharge. For such orders, delivery for first fitting will be achievable within 3 weeks (occasionally 2 weeks depending on our production cycle). If alterations are required after first fitting, additional time will be needed. If there is insufficient time to complete alterations before the required date, Tailors Made Suits reserves the right to complete the alteration after the specified event. Please contact us in advance and refer to our alteration process.
    3. Wedding groups: For wedding groups, please book at least 8 weeks in advance to allow ample time and reduce stress on your big day. A 3-month lead time is ideal.
    4. Wedding groups with discounts: the process Must commence 4 months (or more) in advance to provide sufficient time for the wedding party and Tailors Made Suits. Additional conditions apply to this offering.
    5. Holidays and peak periods: All timeframes exclude holiday periods. Our delivery partners may experience delays from mid-December to mid-January due to Christmas and New Year holidays. Our production team typically takes about 10 days off around January–February in observance of the Vietnamese New Year. If your timeframe overlaps these periods, please check with us for updated delivery estimates.
  3. Collections: You must collect completed garments within six (6) weeks of the date you are notified that they are ready for collection, unless you have previously agreed in writing to a different pickup date.If the garments are not collected within the 6-week period and no extension has been granted, Tailors Made Suits reserves the right to dispose of the garments, and no refunds or credits will be issued.
  4. Colors and Fabric Variations:
    1. Inherent variance: Each batch of fabric may differ slightly in color from the supplier’s sample due to dye lots and production variations. This variance is normal and expected.
    2. Customer confirmation: If you have specific color concerns, please contact us before production begins so we can provide color guidance, samples, or proofs.
    3. Color proofing: We may offer physical swatches or digital proofs to assist in selection. Final fabric color will reflect the normal variance described above.
    4. Remedies: Minor color differences within the normal variance are not considered defects. Refunds or replacements based solely on color variance are not provided, except where a defect falls under our general terms.
    5. Representation: Colors shown in digital formats may not perfectly match the actual fabric due to screen settings and lighting. We recommend reviewing physical samples where possible.
  5. Appointments:
    1. We offer self-booking appointments via our website and recommend customers to utilise this.
    2. You can reschedule at your own time as well. While appointment is free and without obligation, we ask that you try not to reschedule last minute; especially on Saturdays and during our trunkshows, where appointment slots may be in high demand. Please provide notice or reschedule early, so to allow others to book.
    3. Walk-ins are welcome; however, if a booked appointment exists, priority will be given to customers with a confirmed appointment.
    4. No-shows or last-minute cancellations may affect the your future ability to book subsequent appointments.
  6. Voucher redemption:
    1. Unless the voucher states otherwise, it applies to one customer per booking and is valid only for the product or service specified on the voucher (e.g., hire, tailoring, made-to-measure, or ready-to-wear).
    2. Online bookings are required, and the voucher must be provided during the online booking process.
    3. The voucher must be redeemed in a single transaction. If the order total exceeds the voucher value, the difference must be paid by cash, EFTPOS, Visa, or MasterCard.
    4. Any charges not covered by the voucher (such as delivery, large sizes, premium fabrics, etc.) must be paid directly to Tailors Made Suits using cash, EFTPOS, Visa, or MasterCard.
    5. Vouchers have no cash value and are non-refundable, except where required by law or as specified on the voucher.
  7. Out-of-Town Customers – General Process
    1. This process applies to all customers who cannot visit us in Auckland; or during our trunk shows in Wellington and Christchurch.
    2. Initial steps and measurements: Contact us to obtain a measurement form, online color folder, and styling selections. You may have measurements taken locally or by yourself. We will confirm a quotation (comprising suit cost plus shipping). A deposit is required.
    3. Samples and virtual review: If appropriate, we will send sample garments to try on and organise a Zoom meeting to discuss measurements and production before starting. This step may be skipped if no suitable items can be provided. Fabric samples may be sent if available. Please return parcels to us promptly while production begins; estimated postage is around $40–$50 round trip.
    4. Copying an existing suit: If you have a well-fitting suit to copy, you may send it to us. We will replicate sizing as closely as possible, but an exact 100% match cannot be guaranteed due to differing methods and materials.
    5. For payment, alterations, return & refund please refer to Tailoring Specific Terms, or Ready to Wear Specific Terms below.

Tailoring Specific Terms:

  1. Measurements, Fit and Alterations:
    1. The final measurements of each garment will be adjusted to the fit selected by the Customer (loose, regular, or slim).
    2. There may be a slight variance from the stated measurements of up to 2 cm due to handmade production. The Customer acknowledges that each suit ordered, including multiple suits from the same purchase, may not be identical.
    3. The Customer should specify alteration requirements at the time of alteration. To achieve the best possible fit, the Customer is encouraged to bring a reference suit or clearly describe the preferred fit, so Tailors Made Suits can base the alterations on that guidance. While we will strive to replicate the desired fit, exact replication cannot be guaranteed.
  2. Customer-Provided Measurements: If the Customer elects to provide their own measurements or have measurements taken by a third party, Tailors Made Suits cannot guarantee the fit of the garments. The Customer may request measurement instructions from Tailors Made Suits to assist in obtaining accurate measurements. Following these instructions is recommended to reduce the risk of ill fit but does not guarantee a perfect fit.
  3. Alterations:
    1. Bespoke products include multiple fittings as part of the service. Most customers require one fitting and may take the garments home on the same day. If further adjustments are needed, they will be made without extra charge unless you change your size or alter the design.
    2. Simple alterations can be performed in Auckland and completed within one week.
    3. Alterations that require sending the garment back to our factory will take approximately 3–4 weeks to complete, including cases where a component of the garment needs replacing.
    4. If you are outside Auckland, the process may take longer. You may wait for our next trunk show or arrange a Zoom consultation to review online what needs adjusting.
    5. The Customer is responsible for sending garments to Tailors Made Suits for alterations. Tailors Made Suits will cover postage to return the altered garments to the Customer.
    6. We will alter our own garments within 3 weeks from the day you receive them, unless another arrangement is made with us.
  4. Multiple orders:
    1. Initial item and fit verification: For new customers ordering more than one of the same item (e.g., two shirts), Tailors Made Suits will typically produce the first item first to ensure a proper fit. The customer will have the opportunity to approve the fit before we proceed with additional items.
    2. Production of remaining items: We will endeavour to expedite the production of the remaining items where possible, but this is not guaranteed.
  5. Bring your own materials: yes it is possible, but please refer to our FAQ.
  6. Payment terms:
    1. Individual orders: A 70% deposit is payable at the time the order is confirmed by the Customer. The remaining balance is due four weeks after order confirmation (for accounting purposes). In Auckland, the balance may be paid at pickup from our showrooms if pickup occurs within the approved timeframe. For customers outside Auckland, the remaining balance must be paid online prior to dispatch from the head office.
    2. Tailoring with Wedding Group Discount: Full payment is required at the time the order is confirmed by the Customer. A single invoice will be issued for each group order (e.g., wedding party), covering all items and services included in that group order.
  7. Return and refund policy: Generally not offered for fully tailored garments. If alterations are needed to achieve the correct fit, please refer to our Alteration Conditions for how these will be managed and charged.

Ready To Wear Specific Terms:

  1. Measurements, Fit and Alterations:
    1. Size trials: You may try from available sizes to ensure the best fit.
    2. Modifications: Certain modifications to the original size may be made, at an additional cost. If you request and implement these adjustments during the initial construction of the garment, they are typically cheaper than post-construction alterations by Tailors Made Suits or by any other alteration specialist.
    3. Post-finalization: Generally, no further alterations are provided after finalization unless specified.
  2. Payment terms:  Full payment is required at the time the order is confirmed by the Customer.
  3. Return and refund policy:
    1. Defect-based returns: You may request a replacement if a defect is found within 7 days of receipt, provided the garment is in its original condition with all tags attached.
    2. Change of mind: Refunds are not available for change of mind or non-defective reasons. Garments are produced to your exact color and size specifications and are tailored to your order.

Suit Hire Specific Terms:

  1. Please refer to  our suit hire policy for more information.

Accesories & Online Orders Specific Terms:

  1. Please allow 3-5 working day for us to pack and post to you (via NZ Post or Aramex). We do not accept any refund request if you change your mind or when delivery is within this timeframe.
  2. Certain items may need to be custom made, we will inform you in advance.