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From Hoi An With Love
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Hoi An, where our tailors are based, have been famous as a place to get suits from, for a long time. Not many other regions in Viet Nam or elsewhere in Asia that would have a group of tailors specialised in all type of body shapes. They would normally have experience only tailoring clothes for the local people. Out of 10 clients we talked to, about 8 of them would have been there, experienced it and loved it. Or have family and friends that told them about it.
We hand pick our team of tailors who are among the best in Hoi An. And to make sure we have all their dedications, we have our own factory, and our teams only focus on working for our New Zealand operation.
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Experience is key
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Each experienced tailor we pick is specilised in their own field, so we 5 teams each focus on jacket, trousers, shirts, women wear, and quality control respectively. And with the amount of tourists that came through Hoi An, each of them must have done between 4,000 to 10,000 suits before they can joint our team.
In New Zealand you would not have got many tailor that can claim this sort of experience, given the small population and how expensive bespoke suits are here. So you will be in good hands.
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Quick turn around time
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In the utmost urgency, an order can be completed within a week or so. Once an order is sent from our head office in Auckland, the purchasing team will source the fabrics and send it over to production teams within a day. It take our master tailors within an hour to cut suit patterns and past it onto the senior tailor teams to sew it together. This process will take about 4-5 hours. The shirts and trousers team will be doing the same thing at their end but this is often faster than suit jacket. Our quality control team will come in to check and if there is no adjustments, it is good to go. We use DHL express and pay a high shipping cost, but normally it would leave Hoi An on Tuesday and arrive in Auckland on Thursday the same week.
Of course, with our backlog of work, and to be conservative and not over promised, our standard time frame would be 4-6 weeks, or urgent orders we would commit to 2-3 weeks.